Hours & Shipping Info
Hours of Operation:
Physical store hours are Monday to Friday 9am to 4pm PST.
Phone hours are Monday to Friday 7am to 5pm PST.
Freight Companies We Use:
We exclusively ship parcels under 100lbs with Loomis Courier via their ground and express services. Shipping costs and transit times are displayed at checkout.
For palletized shipments, we ship with Ace Courier or Day & Ross. Free shipping applies for palletized shipments.
We can ship on your preferred couriers account, simply email your orders to firstname.lastname@example.org with shipping instructions rather then entering your order online. If you are a prepaid customer, we will contact you for payment of your order prior to shipping.
Cutoff Times For Same Day Shipping:
Cutoff time for same day shipping with Loomis, Purolator, FedEx, UPS, & Canada Post is 1pm. We will continue pack and "ship" orders after 1pm for which will ship the next business day.
Cutoff time for same day shipping with Ace Courier or Day & Ross is 12pm.
Free Shipping Thresholds:
We do offer free ground shipping based on order value (before taxes) to the below provinces. Free shipping is via Loomis Ground unless palletized then we will ship with Ace Courier or Day & Ross. Free shipping is not offered with any other carriers.
- BC - $500 order value or more
- AB - $650 order value or more
- SK - $700 order value or more
- MB - $800 order value or more
- ON - $900 order value or more
- QC - $900 order value or more
- NB - $1000 order value or more
- NS - $1000 order value or more
- PEI - $1150 order value or more
- NL - $1300 order value or more
- YK - See below
- NT - See below
- NU - See below
Customers in YK, NT, or NU:
We ship to a northern airline cargo depot in a southern major city (Vancouver, Edmonton, Winnipeg, Ottawa) for furtherance on your cargo account. However free shipping does apply per the above Free Shipping Thresholds.
Customers in the Yukon, Northwest Territories, or Nunavut need to set their shipping address for the cargo airline depot that we will be shipping to, not your physical address in YK, NT, or NU.
We will notify the cargo airline of choice at that specific depot of any shipments heading their way. We will CC you, the customer on these emails.
Dangerous Goods Shipments:
Any dangerous goods shipments may experience a delay in shipping by one to two business days due to the paperwork involved and shipping supplies that may be needed depending on the entire orders contents. If there is a delay with your order, we will notify you. However most of the products we sell, smaller container sizes, etc do not need dangerous goods shipping requirements.
We only ship dangerous goods by ground at this time. We cannot currently ship dangerous goods by air.
Core Returns need to be returned to us within 30 days of the exchange unit shipping. Shipping costs for the return of cores is the customers responsibility.